OUR STORE POLICIES

Because We Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

SHIPPING POLICY

What You Need to Know

Thank you for visiting and shopping at Velvet Temptations! We ship all of our orders via USPS/UPS/FEDEX/DHL. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times

Processing time is the time that I am working on creating, mixing, filling, and packaging your order. Processing times typically take between 1-5 business days for regular cosmetics, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Wholesale Processing and Delivery Times

Gloss containers are made to order. Please allow at least 7-14 days of processing time. Orders may go out sooner, but some orders may take longer. All Sales are Final. There are NO refunds or exchanges.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customer Fees and Import Taxes

Velvet Temptations is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

***Please refrain from contacting us for the status of your order if it has not exceeded its turnaround time frame.***

To all clients: We are a small business and process orders in the order they are received. We are not a warehouse or factory and do not have excessive storage of our products.

Velvet Temptations LLC and its affiliates, Velvet Temptations LLC Cosmetics, Velvet Temptations LLC Apparel, Velvet Temptations LLC Fragrance/Perfumes, and Velvet Temptations LLC Accessories has numerous new and current clients that we create or design for. Please keep in mind we receive orders on a daily basis and there are other individuals that are ordering our products at the same time as you. Please allow an ample amount of time for us to process and complete your order.

We do have the right to refuse service to any individual that is being difficult, irate, or disruptive.

***Please allow an estimate of 3-10 business days for your order to be fully processed and shipped. Depending on the items ordered you may receive your order sooner than our current turnaround time. We make sure our products undergo a thorough quality control check before shipped to our clients. We want to assure each of our clients receive the best product(s) possible from us.

Once your order has shipped, the client should receive shipment of order by estimate 2-7 days depending on your location.

We currently SHIP ONLY in the USA and Canada!

All clients are responsible for domestic and shipping fees, taxes, and any custom fees associated with shipment upon delivery. We will not be responsible for loss of packages due to mail carrier/courier. We are not responsible for any uncontrollable circumstances that may occur during shipping. If any issues that occur during shipment or delivery, the client will need to contact the UPS, FedEx or USPS mail courier.

Currently, our shipping fees are based on USPS standard shipping rates, which is the most affordable shipping option for our clients compared to other shipping services. Shipping fees vary depending on what items you order, how many, the weight and size, as well as your delivery location. Please keep in mind shipping rates can change based on these factors (listed above). We try to provide the best low price shipping. Please make sure to review how your products are being shipped to choose the best option for you. Once your order is dropped off to the post office it is no longer in my possession or control. Once you receive your tracking number, please allow at least 2-3 business days for the tracking to update.

Velvet Temptations LLC operates Monday-Saturday. Emails may not be monitored on Sunday.

If you have any further questions, please feel free to contact us by email: support@velvettemptations.com

RETURNS

How It Works

With the health of our customers in mind, at this time ALL SALES are FINAL. We DO accept cancelled orders BEFORE your order has been shipped, once the item has shipped it becomes a FINAL SALE. PLEASE make sure you are wanting to purchase before you place your order.

Please keep in mind that some or all of our cosmetics/apparels are custom-made/handmade. We make sure that the description of our items is very detailed. We provide accurate cosmetics, apparel, and accessories specifications. The photos you see of our products are exact items you will receive. We have personally taken each photo of our items so you can see up close and personal what you will receive once you order our products. We include photos of all angles. PLEASE make sure to read the description and view our photos.

Please keep in mind that our products such as ALL lip cosmetics (lip gloss/lipstick/lip tint/ lip oils), and bath and body products (sugar scrubs, foot scrubs, lip scrubs, body butters, lotions, body wash, body sprays/perfumes) are handmade. It is recommended that you test products on a small area of skin if you are concerned about any reactions. Velvet Temptations LLC is not responsible for any allergic reactions or issues that may occur.

We practice safe disinfecting and sanitizing procedures. The health of our clients/customers is our number one concern and we ensure that you are getting a quality and safe/clean product.

***Lip Gloss may have air bubbles. Due to pressure of the stoppers, gloss may have risen up and filled tips of squeeze tubes. All lip glosses are filled to its limit. We guarantee ALL glosses are new and unused.***

All sales are FINAL. We only accept returns for incorrect product items shipped. Please make sure you are putting the right address in full at checkout. If a package is returned to Velvet Temptations due to insufficient information, you will be responsible to cover the re-shipping fee.

In the unlikely event a product arrived damaged,

Clients must notify us via email within 48 hours after the delivery date.
The items ordered must not be altered in any way such as washed, worn, used, missing tags/labels or not in their original packaging.
Customers must include photos of the issue and screenshot of your order confirmation email.

Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is placed and sent out. If a replacement item (Limited Items, Collections, etc) is not available, we will refund the full retail price.

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve.

WE WILL NOT ACCEPT AN EXCHANGE DUE TO A CLIENT'S ERROR OR LACK OF CARE FOR ITEMS. WE STRONGLY RECOMMEND YOU READ THE DESCRIPTION SECTION FOR OUR PRODUCTS BEFORE PLACING YOUR ORDER. WE ALWAYS WELCOME CLIENTS TO CONTACT US WITH ANY QUESTIONS THEY MAY HAVE ABOUT OUR COMPANY OR PRODUCTS. WE WILL NOT BE RESPONSIBLE FOR ANY CLIENT THAT FAILS TO ASK QUESTIONS, INQUIRE ABOUT OUR PRODUCTS/PROMOTIONS, OR READ AND VIEW ALL PHOTOS OF OUR PRODUCTS DESCRIPTION.

WE DO HAVE THE RIGHT TO REFUSE SERVICE TO ANY CLIENT THAT IS RUDE OR DIFFICULT.

NO EXCEPTIONS!!!

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PRIVACY AT VELVET TEMPTATIONS

All About Information Security

Our privacy policy includes how Velvet Temptations LLC (Velvet Temptations LLC Cosmetics, Velvet Temptations LLC Apparel, Velvet Temptations LLC Fragrance/Perfumes, and Velvet Temptations LLC Accessories) collects, share, protect, and use clients/customer's personal information while shopping our online store. This privacy policy is to give our shoppers a better understanding of why we gather your personal information, what we collect, how we use and share your information as well as protocols we take to protect it.

What We Collect

The personal information we collect while you are visiting and/or shopping our online store are:

- Account Registration/Online Purchases: name, email address, zip code, birth date, shipping address, billing address, payment information, and phone number.

-Promotional Communications: (when you sign up for our VIP email list and receive discounts, promotions, and other communications about what is going on with our store). Personal contact information can consist of name, email address, and phone number.

How We Use

There are a few ways we may use your personal information, which are:

- Communication via email or phone regarding your order or inquiries, our products and services, email subscriptions, store updates, sales, discounts, promotions, etc...

- Identification of our shoppers when you visit our online store (for example, IP address).

- To comply, exercise our legal rights and to defend ourselves against legal claims.

- To detect security issues, which may include policy, terms and conditions, and procedure violations.

How We Share

The collection of your personal information may be shared with third-party providers used by us. Please note our third-parties provide services on our behalf to collect, disclose, or use your information that will allow them to perform the duties we require.

Your personal information may be shared with certain third-party partners or service providers located in the U.S. or other countries, which can be related to payment/purchase transactions or clicking links on our website that will redirect you off our online store. Your personal information may be processed in another country where privacy laws are less strict. By providing us your personal information you agree to your information being processed, stored, or transferred to a country other than the country you reside in. Please keep in mind that these third-parties will have their own privacy policy and it is best to become familiar with what their policies entails as we are not responsible for their privacy practices.

How We Protect

We know that our clients/customers need protection when it comes to their personal information. We have made it our duty to utilize electronic and procedural safeguards to assist us in protecting your personal information. Such safeguards include secure encryption, SSL (socket layered technology), Wix secure servers/database (online e-commerce platform), and PCI-DSS. Please keep in mind that transmissions over the internet are not 100% secure and we cannot guarantee that your information will remain secure in every circumstance. We recommend you contact us as soon as possible if you suspect unauthorized use of your account or password.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request to avoid liability, or to protect Our rights and property. When you complete forms online or otherwise provide Us rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or name that you are not authorized to use. If in Our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of Velvet Temptations LLC (Velvet Temptations LLC Cosmetics, Velvet Temptations LLC Apparel, Velvet Temptations LLC Fragrance/Perfumes, and Velvet Temptations LLC Accessories). Messages may include checkout reminders.

Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at support@velvettemptations.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes: - Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; - Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; - Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; - Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; - Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and - Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

Velvet Temptations LLC

support@velvettemptations.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between You and Us in other contexts.

Changes or Updates To Our Privacy Policy

Changes or updates to our privacy policy can occur at any time. You will be notified when changes are made when we post a new effective date of the latest version on our website at the bottom of this privacy policy page.

If you have any questions about our privacy policy or need more information, please feel free to contact us via email support@velvettemptations.com

Last Update and Effective date: February 21, 2025

OUR STORE POLICIES

SHIPPING POLICY

RETURNS

PRIVACY AT VELVET TEMPTATIONS

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